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ISO/IEC 20000 IT Service Management System
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ISO/IEC 20000 IT Service Management System Training
Unique Quality Training’s specialized program on ISO/IEC 20000 IT Service Management System (ITSMS). Our comprehensive training is designed to equip IT professionals and organizations with the knowledge and skills needed to implement and maintain ISO/IEC 20000 standards effectively, ensuring excellence in IT service management.
About ISO/IEC 20000: ISO/IEC 20000 is the international standard that specifies requirements for an IT service management system. It outlines best practices for delivering managed services, ensuring the effective delivery of IT services that meet business and customer requirements.
Training Objectives:
- Comprehensive Understanding: Gain a thorough understanding of the ISO/IEC 20000 standard, its structure, and its application in IT service management.
- Implementation Skills: Learn how to implement and integrate ISO/IEC 20000 requirements into your organization’s IT service management processes.
- Service Improvement: Understand the principles of continual service improvement and how to apply them to enhance service delivery and customer satisfaction.
- Auditing and Compliance: Prepare for internal and external audits by developing skills in auditing techniques and ensuring compliance with ISO/IEC 20000 requirements.
Training Format: Our training program is designed to accommodate diverse learning preferences and organizational needs:
- Expert-Led Sessions: Led by experienced professionals with expertise in IT service management and ISO standards.
- Interactive Workshops: Engage in practical exercises, case studies, and discussions to apply theoretical knowledge to real-world IT service management scenarios.
- Comprehensive Materials: Access to course materials, including presentations, templates, and tools to support your learning and implementation efforts.
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